Privacy Policy

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Last Updated: 02/24/2026

The Inward Journey is committed to protecting your privacy and maintaining the confidentiality of your personal and health information.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or receive services from us in Missouri.

 

1. Our Legal Obligations (HIPAA)

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As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA).

If you become a client, your protected health information (PHI) is handled in accordance with HIPAA and applicable Missouri law.

You will receive a separate Notice of Privacy Practices that explains your rights in more detail once you begin services.

 

2. Information We Collect

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A. Information You Provide Through Our Website

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We may collect:

• Name

• Email address

• Phone number

• General inquiry information
   

Please do not submit detailed medical or mental health information through website forms unless instructed to do so securely.

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B. Information Collected During Services

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If you become a client, we may collect:

• Medical and mental health history

• Treatment notes

• Medication information

• Billing and insurance information

• Emergency contact information
   

This information is protected under HIPAA.

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C. Automatically Collected Website Data

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Our website may automatically collect:

• IP address

• Browser type

• Pages visited

• Cookies and analytics data
   

This information is used to improve website functionality and user experience.

 

3. How We Use Your Information

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We use your information to:

• Respond to inquiries

• Provide clinical services

• Coordinate care

• Process payments

• Comply with legal and regulatory obligations

• Improve our website and services
   

We do not sell your personal or health information.

 

4. Ketamine and Medical Information

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If you participate in ketamine-assisted psychotherapy:

• Medical screening information may be shared with collaborating licensed medical providers as necessary for treatment.

• Prescribing and administration of ketamine occur in compliance with Missouri and federal law.
   

• Information may be shared for pharmacy coordination or safety monitoring as required.
   

All such disclosures are made in accordance with HIPAA.

 

5. Telehealth Privacy

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If you participate in telehealth services:

• We use HIPAA-compliant platforms when required.

• While we take reasonable precautions, no electronic system can guarantee absolute security.

• You are responsible for being in a private location during sessions.
   

6. When We May Share Information

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We may disclose information:

• With your written authorization

• For treatment, payment, or healthcare operations (as permitted under HIPAA)

• If required by Missouri law (e.g., court orders, subpoenas)

• If there is a serious risk of harm to you or others

• In cases of suspected abuse or neglect, as required by Missouri mandatory reporting laws
   

7. Your Privacy Rights

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If you are a client, you have the right to:

• Request access to your records

• Request corrections to your records

• Request limits on certain disclosures

• Receive a copy of our Notice of Privacy Practices

• File a complaint without retaliation
   

To file a complaint about privacy practices, you may contact:

• Our office at (573)326-4561

• The U.S. Department of Health and Human Services Office for Civil Rights
   

8. Data Security

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We use reasonable administrative, technical, and physical safeguards to protect your information.

However, no website or electronic transmission can be guaranteed 100% secure.

 

9. Cookies and Tracking

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Our website may use cookies and similar technologies to improve performance and understand user behavior.

You may disable cookies through your browser settings, though some features of the site may not function properly.

 

10. Third-Party Services

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We may use third-party providers for:

• Website hosting

• Payment processing

• Electronic health records

• Scheduling platforms
   

When required, we maintain Business Associate Agreements (BAAs) to ensure HIPAA compliance.

 

11. Children’s Privacy

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Our services are not directed to children under 18 without appropriate parental or guardian consent, in accordance with Missouri law.

We do not knowingly collect personal information from minors through our website without proper authorization.

 

12. Changes to This Policy

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We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

 

13. Contact Information

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If you have questions about this Privacy Policy, please contact:

The Inward Journey 

1705 North Stadium blvd. suite D

(573)326-4561

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